Starting as a Managed Service Provider for web hosting companies and corporate offices in 2003,
Apps4Rent has come a long way. Here are some of the highlights:
Performance
- 24/7 Operation with over 99.9 percent uptime of the support desk for 13 years
- Provided application hosting services to over 10,000 organizations
- Supported over 200,000 end users
- Over 1 million support interactions through phone, chat, or email
- Number of accounts and server migrations performed : 8,000+
- Monitored, managed and supported over 5,000 servers
- Supported over 100,000 desktops
- Supported over 25,000 telephony end users
- Phone system response time is less than 60 seconds
- Email response time is 15 minutes
- Typical Resolution Times for Tickets – 4 Hours
Partnerships
- Tier-1 Microsoft Cloud Partner – Office 365
- Microsoft Solutions Partner for Modern Work
- Microsoft SPLA Partner
- Partnered with Microsoft for Virtual Desktop GoToMarket Study
- Partnered with Microsoft for Hyper-V Pilot Study
- Access to Premium Microsoft Support
- BlackBerry Alliance Member
- Citrix Partner
People
- Customer-centric, relentlessly working for resolution
- 5 MCSEs and 9 MCPs
- 25 percent of agents have previously worked for Microsoft Support
- 25 percent of our staff are Windows System Administrators
- 80 percent of our agents have a Degree/Diploma in IT, Computers, or Software
- 30 percent of agents and supervisors have 5 + years experience
- 75 percent of supervisors have seven years of experience
- 100 percent of our staff has been on Office 365 since 2012
Products supported
- Office 365
- Microsoft Azure
- Hosted SharePoint 2003, 2007, 2010, 2013, 2016
- Hosted SharePoint Standard and Enterprise 2010, 2013, 2016
- Hosted SharePoint with Form Based Authentication
- Hosted Exchange 2003, 2007, 2010, 2013
- Hosted BlackBerry Services
- Hosted Project Server 2010, 2013, 2016
- Hosted Dynamics 2011
- Hyper-V based Virtual Dedicated Servers
- Virtual Private Servers
- Hosted Virtual Desktops (Microsoft and Citrix based)
- Active Directory ( Azure)
- Windows Server 2008, 2012
- SQL Server
- IIS
- Linux Servers – RedHat etc.
- Apache
- mySQL
- CPanel, Plex, Parallels Control Panels
- Domain Names
- Secure Certificates (SSLs)
- Hosted PBX based on Asterisk
- Hosted Kaseya
- Web Hosting
- WordPress Hosting
- Email Hosting
- Spam Management Software
- Symantec Backup
- Computer Associates Backup
- Cisco ASA Firewall
