Starting as a Managed Service Provider for web hosting companies and corporate offices in 2003,
Apps4Rent has come a long way. Here are some of the highlights:

Performance

  • 24/7 Operation with over 99.9 percent uptime of the support desk for 13 years
  • Provided application hosting services to over 10,000 organizations
  • Supported over 200,000 end users
  • Over 1 million support interactions through phone, chat, or email
  • Number of accounts and server migrations performed : 8,000+
  • Monitored, managed and supported over 5,000 servers
  • Supported over 100,000 desktops
  • Supported over 25,000 telephony end users
  • Phone system response time is less than 60 seconds
  • Email response time is 15 minutes
  • Typical Resolution Times for Tickets – 4 Hours

Partnerships

  • Tier-1 Microsoft Cloud Partner – Office 365
  • Microsoft Gold Competency for Hosting
  • Microsoft Gold Competency for Collaboration and Content
  • Microsoft SPLA Partner
  • Partnered with Microsoft for Virtual Desktop GoToMarket Study
  • Partnered with Microsoft for Hyper-V Pilot Study
  • Access to Premium Microsoft Support
  • BlackBerry Alliance Member
  • Citrix Partner

People

  • Customer-centric, relentlessly working for resolution
  • 5 MCSEs and 9 MCPs
  • 25 percent of agents have previously worked for Microsoft Support
  • 25 percent of our staff are Windows System Administrators
  • 80 percent of our agents have a Degree/Diploma in IT, Computers, or Software
  • 30 percent of agents and supervisors have 5 + years experience
  • 75 percent of supervisors have seven years of experience
  • 100 percent of our staff has been on Office 365 since 2012

Products supported

  • Office 365
  • Microsoft Azure
  • Hosted SharePoint 2003, 2007, 2010, 2013, 2016
  • Hosted SharePoint Standard and Enterprise 2010, 2013, 2016
  • Hosted SharePoint with Form Based Authentication
  • Hosted Exchange 2003, 2007, 2010, 2013
  • Hosted BlackBerry Services
  • Hosted Project Server 2010, 2013, 2016
  • Hosted Dynamics 2011
  • Hyper-V based Virtual Dedicated Servers
  • Virtual Private Servers
  • Hosted Virtual Desktops (Microsoft and Citrix based)
  • Active Directory ( Azure)
  • Windows Server 2008, 2012
  • SQL Server
  • IIS
  • Linux Servers – RedHat etc.
  • Apache
  • mySQL
  • CPanel, Plex, Parallels Control Panels
  • Domain Names
  • Secure Certificates (SSLs)
  • Hosted PBX based on Asterisk
  • Hosted Kaseya
  • Web Hosting
  • WordPress Hosting
  • Email Hosting
  • Spam Management Software
  • Symantec Backup
  • Computer Associates Backup
  • Cisco ASA Firewall
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