As social distancing is being accepted as the new normal, enterprises are on the lookout for communication tools that help clients, vendors, and employees collaborate efficiently. Phone systems play a vital role in facilitating real-time communication and offer users the ability to make time-bound decisions. Microsoft Teams Voice and Nextiva are two sought after services for cloud-based telephony. If you are having a hard time determining whether Teams Voice or Nextiva will be ideal for your business, a quick comparison between them shall help.
What Is Teams Voice and How Does It Work?
Microsoft Teams Voice or Microsoft 365 Business Voice is a cloud-based phone system for Microsoft 365 / Office 365 users offered as an add-on by Microsoft. Teams Voice enables small and mid-sized businesses to transform Microsoft Teams into a robust and feature-rich telephone system. It eliminates the need for setting up traditional in-house phone systems that are usually expensive and complicated to manage. Teams Voice provides you features for setting up both premium and toll-free numbers, calling menus, and audio conferencing.
How Does Nextiva Help Users Connect?
Nextiva is a communication platform that enables you to talk to others through phone, text messaging, live chat, video calls, and email. Nextiva combines a phone system with tools required for growing sales, improving services, and building a relationship with customers. It is also possible to connect with your internal teams and clients in the same app. With a cloud-based phone system, Nextiva helps you manage your business phone software via the internet while keeping your employees connected. Call logs, call analytics, on-hold music, call recording, call forwarding, call queuing, and caller ID are some of the advanced features offered by Nextiva.
Does Your Business Need Teams Voice?
Nextiva is a collaboration and customer management platform with a focus on the phone system, whereas Microsoft Teams Business Voice is an add-on phone system for specific Microsoft 365 plans. When Teams Busines Voice is combined with Teams and other productivity tools in the Microsoft 365 / Office 365 plans, you get powerful features for team collaboration, productivity improvement, and making calls to everyone who matters to your business. With Teams Voice, you get features for making, joining, and forwarding calls using your landline as well as mobile numbers.
Nextiva Vs Teams Voice – Where Should You Invest?
Comparing a collaboration and customer management platform like Nextiva with a PBX -powered integration like Microsoft Teams Voice may not yield a one-to-one feature comparison. However, both Teams Voice and Nextiva can provide a wide range of internet-based communication tools. To evaluate which of these two services can produce more benefits for your organization, you will have to take your current requirements into account and check them against the features provided by both Teams Voice and Nextiva. If your teams are already relying on Microsoft Teams for communication and collaboration, you can simply add Teams Business Voice for enabling PBX phone system capabilities.
Moreover, if your employees are familiar with or already using Microsoft 365 applications like Excel, Word, Outlook, PowerPoint, Power BI, OneDrive, SharePoint, and more, Teams Voice can be ideal for your organization as all these apps are tightly integrated into Microsoft 365 / Office 365 Enterprise plans that further integrate with Teams Voice.
Take the Productivity of Your Teams to the Next Level with Apps4Rent
Your business-specific requirements and software applications already in use at your organization may play a crucial role in helping you identify the right communication tool for your business. Discussing your business-communication goals with experts in Microsoft services can help you create a roadmap for a successful digital transformation. Apps4Rent is a Tier-1 Microsoft CSP with a skilled team of Microsoft certified engineers to help you deploy the right Microsoft 365/Office 365 plan for Teams Voice. We are available 24/7 via phone, chat, and email to assist you. Contact us now.