Product announcement: Now offering Microsoft Copilot AI. Talk to sales.  

Microsoft Copilot for Service

Microsoft Copilot for Service is the latest innovation designed to revolutionize customer service teams’ performance. Copilot for Service is crafted to enhance the efficiency and effectiveness of service agents, empowering them to deliver exceptional customer experiences. With a focus on addressing the unique challenges faced by service professionals, this generative AI solution serves as a virtual assistant, providing guided answers and resources throughout customer interactions.

Microsoft Copilot for Service

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Secure Data Handling
Copilot in Office Apps like Word, Outlook, OneNote, PowerPoint Excel
Web Integration
Priority Model Access
Foundational Capabilities
Microsoft Teams Integration
Enterprise-Grade Data Protection
Microsoft Graph Integration
Customization Options Copilot Studio
Connectivity to CRM, contact center systems, and diverse data sources

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Microsoft Copilot for Service seamlessly integrates with existing CRM and contact center services, offering personalized responses by leveraging data from various sources. Its conversational interface ensures ease of use, allowing agents to access the solution across different platforms like Outlook and Teams. With pre-built native connectors, businesses can tailor the solution to meet their specific needs, fostering a more productive and customer-centric environment. Microsoft Copilot for Service aims to streamline processes, automate tasks, and enrich customer insights, ultimately driving enhanced service delivery and brand loyalty.

All Our Plans Include

End-user support
migration help
24 x 7
phone, chat, & email
Knowledge base
on it costs
automatic updates
data backup
security levels
guaranteed 99.9%
Partner expertise

FAQs About Microsoft Copilot for Service

What is Microsoft Copilot for Service?

Microsoft Copilot for Service is a generative AI solution designed to support and empower customer service teams by providing virtual assistance and insights during customer interactions.

Can Copilot for Service integrate with existing CRM and contact center services?

Yes, Copilot for Service can integrate with existing CRM and contact center services, allowing businesses to personalize responses and adapt the solution to their specific needs.

What data does Microsoft use to train Copilot for Service?

Microsoft doesn’t use customer data to train its Azure OpenAI Service models, ensuring privacy and security for users.

How can businesses enable Copilot for Service?

System administrators can configure Copilot for Service features in their environment and enable it in the Agent Experience profiles on the Customer Service Hub.

How does Copilot for Service enhance productivity?

Copilot for Service accelerates onboarding, improves team efficiency, and automates tasks, allowing agents to focus more on delivering exceptional customer service.

What is the pricing for Copilot for Service?

Copilot for Service is priced at $50 per user per month and will be available for general availability starting in the first quarter of 2024.

Submit Your Requirements

    Copilot integrates with all your favorite Microsoft apps

    Copilot Offer

    Get started with Microsoft Copilot today!

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