Copilot for Service vs Copilot for Microsoft 365: Which AI Assistant is Right for You?

The business world is being revolutionized by artificial intelligence (AI), and Microsoft is at the forefront with its Copilot tools. Though both Copilot for Service and Copilot for Microsoft 365 are thrilling AI assistants, they serve divergent purposes. If you are thinking about how to make work easier with Microsoft’s AI assistants, you may be wondering which one is best suited to your needs. This article will juxtapose Copilot for Service vs Copilot for Microsoft 365 so that you can determine which one to invest in.

What is Copilot for Service?

Copilot for Service is an advanced AI tool tailored specifically to meet the needs of your customer service teams. Think of it as a powerful assistant, helping your team deal more quickly with customers’ issues. Here is a closer look at how it can transform customer support:

  • Supercharged support: Real-time knowledge suggestions and access to case summaries enable agents using Copilot for Service to find answers faster. Consequently, no time will be wasted searching many databases or referring to support manuals anymore.
  • Personalized customer interactions: Write personalized responses that are on-brand and professional in every respect when interacting with customers. In addition, there are different response styles suggested by Copilot depending on the tone adopted by the customer, thereby ensuring positive results in terms of interaction.
  • Time-saving efficiency: Agents should not worry because Copilot takes care of the repetitive tasks while allowing them to concentrate on customers who require complex assistance. These include drafting initial emails, summarizing long conversations, and even suggesting relevant knowledge base articles.

Copilot for Service integrates easily with current contact center and CRM systems to improve agent efficiency and customer experiences. It doesn’t require complicated integrations or software installation, unlike other conversational AI development tools.

Real-World Application of Copilot for Service

A very complicated question about billings has been raised by a customer. The agent, who uses Copilot, with its multiple knowledge bases, provides an immediate response and helps solve the problem by rephrasing it into plain and polite English, which gets to the bottom of it immediately.

What is Copilot for Microsoft 365?

Copilot for Microsoft 365 is your AI productivity partner within your favorite apps, namely Word, Excel, Outlook, PowerPoint, etc., enhancing your work in the following ways:

  • Enhanced productivity: Create emails, documents, or slide decks instantly according to need without staring at a blank screen or formatting that takes forever.
  • Unleashed creativity: It is an easy way to brainstorm ideas, suggest outlines, and write summaries for long texts. Copilot will help you escape from the writer’s block as well as refine your thoughts.
  • Data insights: It analyzes information in Excel to provide charts and summaries when needed. You can stop straining with pivot tables, let alone complicated formulas, as it works like a data genius.

Real-World Application of Copilot for Microsoft 365

It is important that you prepare a quarterly report. With Copilot, you can quickly locate data, get an idea of how your work should be organized, and have every page designed in no time, saving you a huge amount of time.

Copilot vs. Copilot for Microsoft 365 vs. Copilot for Sales vs. Copilot for Service

Here’s a table showing the comparison of Copilot for Service and Copilot for Microsoft 365:

Integrating Copilot for Service with Microsoft 365

365 apps have new features that will make it possible to seamlessly integrate data from CRM systems like Microsoft Dynamics 365 Customer Service and Salesforce Service Cloud into them. These features will allow you to use Copilot for Service in order to:

  • Summarize and draft Outlook emails, as well as access case summaries, browse and update CRM records, and schedule meetings supported by insights from case summaries and CRM data.
  • Browse and update CRM records in Teams during a meeting, as well as recap meetings, suggest follow-up actions, and create tasks saved straight into the CRM systems from Teams.
  • Ask questions and summarize cases in the Microsoft Copilot chat experience, utilizing data from cases and contacts in CRM systems.

However, Copilot for Service already integrates seamlessly with CRM platforms such as Teams and Outlook, among others. According to a confidential roadmap provided on Copilot for Service, most of these functionalities should be available before July 2024.

Pricing and Upgrading to Copilot for Service

Copilot for Service costs $50 per user per month. Clients who already possess Copilot for Microsoft 365 licenses can pay an additional $20 per user per month in order to gain access to Copilot for Service.

Key Differences: Copilot for Service vs Copilot for Microsoft 365

The primary difference between the two AI tools is their emphasis. Customer support is the main area of focus for which Copilot for Service has been designed, while general workplace productivity has been prioritized by Copilot for Microsoft 365.

Which One Should You Choose?

The ideal choice depends on your main priorities:

  • Selecting Copilot for Service makes sense if your focus is to improve the customer experience through enhanced agent workflows and reduce response times across your team. Companies looking to improve their customer service should choose Copilot for Service, which comes with Microsoft Copilot.
  • Choose Copilot for Microsoft 365 if the aim of this solution would be to save time, unleash creativity, and bring overall productivity up throughout all applications of your MS Office suite. Choose Copilot for Microsoft 365 if you want to enhance productivity by leveraging AI.

The Power of Combining Copilot Solutions

Microsoft Copilot can really enhance its utility if you combine Copilot for Service with Copilot for Microsoft 365. This combination ensures the improvement of customers’ service and internal workflow.

Adopting cutting-edge technologies like Microsoft Copilot means much more than being efficient in today’s fast-paced business setting; it is about surviving and outshining competitors. Streamlining operations, maximizing team potential, and delivering the fast, personalized service customers demand are all vital to gaining a decisive competitive edge.

As with the introduction of any new technology, implementing Copilot may necessitate some workflow modifications and training sessions, as well as choosing the most appropriate plan for your business. For this reason, Apps4Rent will offer guidance that will ensure smooth transitioning, thereby helping to maximize ROI. Do not let your business lag behind. Chat, call, or email us now to better understand the benefits of Copilot for Service vs Copilot for Microsoft 365 and start your journey with Copilot. As a Microsoft authorized partner, we provide:

  • Smooth configuration: We’ll get you set up with Copilot quickly and securely.
  • 24/7/365 support: Our team is here around the clock to answer your questions and resolve issues.
  • Expert guidance: We help you customize Copilot according to your business needs so you can enjoy the full benefits.

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